Automation
Snap One Launches SaaS for Control4; Adds New Service Options
Control4 Connect and Control4 Assist create new recurring revenue opportunities for dealers.
Service
Behind the Business
Shades Week: Adding Instant Shade Expertise
Partnering with a professional shading company lets integrators painlessly – and profitably — expand their offerings.
News
Blackwire Designs Launches Network Design Assistance and Predictive Wi-Fi Heatmap Service
After the integrator submits blueprints and specifics, Blackwire designs the project for best network quality and coverage.
News
Brad Camp Joins OneVision Resources
Camp named as director of business development for the company.
Blogs
Brands That Matter: Why We Love Ruckus
Great products and exceptional support keep integrator clients and their end users happy.
Blogs
A Tale of Two Warranties
Service after the sale can make all the difference in deciding which businesses to support.
News
Leviton Introduces Salesforce Visual Remote Assistant
New tool enables real-time, interactive, and visual engagement with Leviton technical service representatives.
News
Parasol Launches ‘Parasol Anywhere’ Uber-style Platform
Enables its dealer community to leverage excess labor capacity to solve customer issues.
News
OneVision Launches Its Sales Rep Program
Atlantic Integrated and Elite 3 Pro first to sign up as brand ambassadors for the OneVision platform.
Blogs
Betting on Custom Installers
OneVision Resources invests in new services to help increase revenue opportunities for their dealer partners.
Blogs
Long-Term Success: Where will you be in 2035?
With technology changing constantly, the secret to survival is in recurring service.
News
Research: Next-Generation Support
Parks Associates whitepaper examines the direct connections between support services and consumer engagement with connected solutions.
Awards
VOTE NOW: 2020 Residential Systems Stellar Service Awards Nominees
Show your support for your favorite or most beneficial service program.
Awards
How to Win a Residential Systems Stellar Service Award
Now is the time to shine a spotlight on your excellent service programs.
Blogs
Stuck Between a Rock and a Hard Place
We provide insanely valuable service for our clients, but are unable to market it effectively.
Features
A Vision for Profiting from Service Agreements
Lessons learned at the recent HTA East Coast Customer Experience Summit.
Blogs
The Emergence of Smart Home Device Support
Although consumers have many service options to choose from, there is a space for robust technical support from custom installers.
News
Parasol and One Firefly Team on Web Tools
Designed to make live chat service and support easier to implement and serve.
News
One Firefly and OneVision Team Up
Integrators using both platforms can leverage the partnership to enhance their efficiency and create a more unified brand experience.
News
Pro Audio Technology Expands Sales Team
With the new sales engineer position, customers will benefit from additional support and technical services.
News
Parasol Launches Technology Report Card
Monthly co-branded reports shows subscribers how many issues have been resolved.
Awards
2019 Residential Systems Stellar Service Award Winners
The readers have spoken on their favorite manufacturer and dealer training programs.
Awards
2019 Residential Systems Stellar Service Awards Nominees
Ballot now open for you to make your opinions known.
Audio
Rayva Supports Dealer Channel with Three New Programs
New support programs include Premier Dealer, Showroom Purchase, and Installation Support.
News
DISH Focuses on CI Channel and Wireless Technology
Company provides exclusive services to custom installers; has big plans for 5G.
Blogs
The Four Keys to a Successful Service Transformation
How a simple, proven framework can increase the odds of a successful service transformation.
Blogs
Why Best Buy’s “Total Tech Support” Is Great News
The company’s paid 24/7 support offering sets a much-needed precedent for RMR service models in the connected home
News
One Firefly Launches Live Chat Service for Integrators
One Firefly, LLC, a marketing agency that caters to custom integration and security professionals, has launched Lead Concierge, a personalized live chat service aimed...
News
Access Networks to Offer Live Monitoring Solution Powered by Cenersys
Access Networks recently introduced a comprehensive live monitoring solution to support professional integrators and their clients.
News
OneVision Resources Offers Triage Support to Integrators
OneVision Resources of Boston, MA has enhanced its business model to cater to the residential AV integration communities.
Back to Business
Forward-Facing Customer Service
Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you conduct...
Awards
Manufacturers: Enter the Resi Systems Stellar Service Awards
If you're an industry "vendor", then you've probably spent the year designing, manufacturing, marketing, and selling exceptional products and providing equally exceptional service for...
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